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WHEN WILL I RECEIVE MY GOODS?
For items that we have in stock (over
6,000 items at any one time!), we will despatch your order the same
day, providing you order before 1pm if you live in the UK. The goods
will be delivered to you in the next , 48 hours Monday - Friday excluding
Bank Holidays, unless you have paid for Saturday delivery, in which
case the goods will arrive on the next Saturday.
If we do not have stock, we will contact you by email within 48 hours
confirming the expected despatch date.
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WHAT IF MY GOODS HAVE BEEN DELAYED
Whilst we always endeavour to supply
goods within 72 hours, occasionally, delays from our suppliers will
mean we cannot do this.
In these circumstances, we will keep you up to date on the revised
delivery times and or if you would like to speak to someone regarding
an ideal alternative item or cancellation, contact our Customer
Services department directly on 020 8961 3002 or email customerservices@soundswicked.com
. Please have your order details handy for a speedy handling of
your query
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WHAT TO DO WHEN MY EQUIPMENT ARRIVES
PLEASE MARK PACKAGES ARRIVING BY
COURIER ‘UNEXAMINED’. If
we deliver your order and the item or items appear damaged, please
write the word 'DAMAGED' on the couriers delivery note, and notify
our despatch manager on 020 8961 3002 within 24 hours. We will then
arrange for our courier to collect the damaged item on the next
working day. The collection can be arranged from an alternative
address if it is more convenient for you. Once our courier has inspected
the damage, usually within 24 hours, we will replace the item with
a new unit and deliver it to you by courier free of charge. We will
despatch this to you on the same day, stock availability allowing.
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IF YOU THINK YOU MAY HAVE FAULTY GOODS:
READ YOUR MANUAL REGARDLESS
OF HOW EXPERIENCED YOU ARE WITH SIMILAR EQUIPMENT. If
you think your equipment may be faulty when it arrives, or if it
develops a fault during the guarantee period, please re- check the
user manual. The problem may be due to a part of the operation of
the equipment of which you were unaware. If there is still a problem,
please contact our Service department on 020 8961 3002 or email
service@soundswicked.com. One of our service engineers will ask
you to describe the fault in detail and may offer possible reasons.
If we are unable to solve the problem ourselves, we may transfer
you to the manufacturer . At the time you call, it is helpful to
be near the item and to have your receipt handy.
If we are unable to resolve the problem by phone we will collect
the item by courier free of charge on the understanding there is
a fault with the product not that it has been misused or broken
in any way. The collection can be arranged from an alternative address
if it is more convenient for you. Once the item has been returned
to us, usually on the next working day after collection, our service
engineers will test the item to confirm the fault.
If the item is returned in 'as new' condition, with all accessories
and packaging, and deemed to be faulty as a result of a manufacturing
defect; within 3 months of purchase for regular stock items, or
one month of purchase for specially ordered items, we will replace
the product with a new unit, which we will delivered to you by courier
or may be collected as soon as stock availability allows. If the
item has been discontinued in the intervening period, we will offer
you a choice of having the item repaired, or putting the value of
the unit towards the purchase of an alternative model. We can only
exchange on a like for like basis, so any missing accessories or
packaging will not be replaced. If the cosmetic condition of the
faulty item is not 'as new' or if the fault develops after 6 week
of purchase (or 1 month with specially ordered items) we will repair
the unit - the average repair time is 2 to 3 weeks.
If the fault is deemed to be the result
of 'misuse', ie, where speakers have blown due to being overdriven,
or where the item has been dropped or has liquid in it etc, then
this will be deemed to be a non-warranty repair and you will be
liable for all parts, labour and carriage costs. We will supply
an estimate of costs before going ahead with any non-warranty repair,
but we require a £40 non-refundable deposit which will either
be used against the cost of the repair, or go towards covering the
cost of estimate refusal.
Items that are subject to mechanical wear are not usually covered
by warranty, e.g. speaker cones, DJ mixer crossfaders diaphragms
etc. Faults involving parts of this nature are generally regarded
by the manufacturer to be the result of regular wear and tear.
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IF I HAVE TRIED TO ADAPT OR UPGRADE MY GOODS WITHOUT PRIOR WRITTEN
CONFIRMATION FROM US?
.
Please note that fitting items yourself
that are not manufacturer specified as user installable will void
your warranty on both products.
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WHAT TO DO IF YOU ARE NOT HAPPY WITH YOUR GOODS:
We want you to be satisfied with anything
you buy from us. If you have purchased an item and found that it
is unsuitable, please call our Customer Services department on 020
8961 3002 with your receipt to hand (or email customerservices@soundswicked.com)
within 48 hours of receipt of your goods.
We will re-assess your needs and do our utmost to supply you with
a better solution. If there is nothing appropriate available at
the time, or you would like more time to make up your mind, you
can choose to have a credit note or refund instead. Returned products
must be complete and in the condition you purchased them in They
should be returned with the original box, packaging, accessories
and any 'free gifts' received with the product. Software based products
leads and strings, cannot be returned once they have been opened.
We cannot take your purchase back if:
* You have not been given a returns number by us
* You haven't informed us within 7 days
* The unit has been physically damaged in any way
* The seal has been broken on any software products such as , sample
CDs, videos etc
* Part or all of the packaging is missing
* The item was specially made for you, e.g. custom flight-cases
* The item was specially ordered for your semi-professional or professional
use
Returned items can be brought in person to the store or collected
by courier at a cost of £20 under 10 kg £30 over 10kg.
OUR ORGANISATION OF WHICH SOUNDS
WICKED IS A PART HAS BEEN ONE OF EUROPE’S LEADING MAIL ORDER
COMPANIES SINCE 1963 – OUR MOTTO IS SERVICE & SATISFACTION
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Errors and omissions excepted.
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